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eLibrary > PD ISO/IEC TR 90006:2013 Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 >

PD ISO/IEC TR 90006:2013 Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011, 2013

Section sec_1
Section sec_2
Section sec_3
Section sec_3.1
Section sec_4
Section sec_5
Section sec_5.1
Section sec_5.1.1
Figure fig_1
Figure fig_2
Section sec_5.1.2
Figure fig_3
Figure fig_4
Section sec_5.1.3
Figure fig_5
Section sec_5.2
Section sec_5.3
Figure fig_6
Section sec_5.4
Section sec_5.4.1
Section sec_5.4.2
Table tab_1
Section sec_6
Section sec_6.1
Section sec_6.1.1
Figure fig_7
Section sec_6.1.2
Section sec_6.2
Section sec_6.3
Section sec_6.3.1
Section sec_6.3.2
Table tab_2
Section sec_6.3.3
Table tab_3
Section sec_6.4
Section sec_6.4.1
Section sec_6.4.1.1
Section sec_6.4.1.2
Section sec_6.4.2
Section sec_6.4.2.1
Section sec_6.4.2.2
Section sec_6.4.2.3
Section sec_6.4.2.4
Section sec_6.5
Section sec_6.5.1
Section sec_6.5.2
Section sec_6.5.3
Section sec_6.5.4
Section sec_6.5.4.1
Section sec_6.5.4.2
Section sec_6.5.5
Section sec_6.5.5.1
Section sec_6.5.5.2
Section sec_6.5.5.3
Section sec_6.5.6
Section sec_6.5.6.1
Section sec_6.5.6.2
Section sec_6.5.6.3
Section sec_6.6
Section sec_6.6.1
Section sec_6.6.2
Section sec_6.6.2.1
Section sec_6.6.2.2
Section sec_6.6.3
Section sec_6.6.4
Section sec_6.7
Section sec_6.7.1
Section sec_6.7.2
Section sec_6.7.2.1
Section sec_6.7.2.2
Section sec_6.7.2.3
Section sec_6.7.3
Section sec_6.7.3.1
Section sec_6.7.3.2
Section sec_6.7.3.3
Section sec_6.7.3.4
Section sec_6.7.3.5
Section sec_6.7.3.6
Section sec_6.7.3.7
Section sec_6.7.4
Section sec_6.7.4.1
Section sec_6.7.4.2
Section sec_6.7.4.3
Section sec_6.7.5
Section sec_6.7.5.1
Section sec_6.7.5.2
Section sec_6.7.5.3
Section sec_6.7.5.4
Section sec_6.7.5.5
Section sec_6.7.6
Section sec_6.8
Section sec_6.8.1
Section sec_6.8.2
Section sec_6.8.2.1
Section sec_6.8.2.2
Section sec_6.8.2.3
Section sec_6.8.2.4
Section sec_6.8.3
Section sec_6.8.4
Section sec_6.8.5
Section sec_6.8.5.1
Section sec_6.8.5.2
Section sec_6.8.5.3
Section sec_7
Section sec_7.1
Section sec_7.2
Annex sec_A
Table tab_A.1
Annex sec_B
Table tab_B.1
Annex sec_C
Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
Reference ref_5
Reference ref_6
Reference ref_7
Reference ref_8
Reference ref_9
Reference ref_10
Reference ref_11
Reference ref_12
Reference ref_13
Reference ref_14
Reference ref_15
Reference ref_16
Reference ref_17
Reference ref_18
Reference ref_19
Table tab_C.1
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Introduction to ISO 9001 and ISO/IEC 20000‑1
5.1 Introduction to the International Standards
5.2 The application of ISO 9001 to services and service management
5.3 The integration of ISO 9001 and ISO/IEC 20000‑1
5.4 Comparison of ISO 9001 and ISO/IEC 20000‑1
6 Management system requirements in ISO 9001 related to ISO/IEC 20000‑1
6.1 Scope
6.2 Normative references
6.3 Terms and definitions
6.4 Quality management system
6.5 Management responsibility
6.6 Resource management
6.7 Product realization
6.8 Measurement, analysis and improvement
7 Management system requirements in ISO/IEC 20000‑1 and not in ISO 9001
7.1 Rationale for additional clauses and requirements in ISO/IEC 20000‑1
7.2 Clauses of ISO/IEC 20000‑1 not found in ISO 9001
Annex A (informative) Comparison of requirements between ISO 9001:2008 and ISO/IEC 20000‑1:2011
Annex B (informative) Comparison of requirements between ISO/IEC 20000‑1:2011 and ISO 9001:2008
Annex C (informative) Integration of ISO 9001:2008 and ISO/IEC 20000‑1:2011
Bibliography [Go to Page]

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PD ISO/IEC TR 90006:2013 Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011, 2013

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