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ISO/IEC/IEEE 26511:2018 Systems and software engineering - Requirements for managers of information for users of systems, software, and services >
ISO/IEC/IEEE 26511:2018 Systems and software engineering - Requirements for managers of information for users of systems, software, and services, 2018
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms, definitions, and abbreviations
- 4 Conformance
- 5 Managing strategy for information development
- 5.1 Information-development strategy defined
- 5.1.1 Purpose of strategy
- 5.1.2 Responsibility for strategic planning
- 5.1.3 Frequency of strategic work
- 5.1.4 Reporting structure
- 5.1.5 Compliance
- 5.2 Stakeholders
- 5.3 Manager’s strategic tasks and potential actions to support them
- 5.3.1 General
- 5.3.2 Business environment and organization situation
- 5.3.3 Organizational alignment
- 5.3.4 Product portfolio
- 5.3.5 Information-development organization
- 5.3.6 Stakeholder needs
- 5.3.7 User needs
- 5.3.8 Vision
- 5.3.9 Executing strategy
- 5.4 Key decisions
- 5.4.1 General
- 5.4.2 Information-product delivery structure
- 5.4.3 Intellectual property
- 5.4.4 Content management system
- 5.4.5 Staffing
- 5.4.6 Communication
- 5.4.7 Information development methodology
- 5.4.8 Project management
- 5.4.9 Information management, version and change control, and archiving
- 5.4.10 Establishing a long-term content life cycle policy
- 5.4.11 Managing distribution
- 5.4.12 Security and disaster recovery
- 5.4.13 Acquisitions
- 5.5 Translation and localization
- 6 Conducting a user needs assessment
- 6.1 User needs assessment defined
- 6.2 Components of the user needs assessment
- 7 Planning an information-development project
- 7.1 Information-development project planning defined
- 7.2 Developing the information-development project plan
- 7.2.1 Identifying project goals
- 7.2.2 Analyzing project scope
- 7.2.3 Describing users of information
- 7.2.4 Describing topics to be developed
- 7.2.5 Specifying an information reuse strategy
- 7.2.6 Describing accessibility requirements
- 7.2.7 Describing translation and localization requirements
- 7.2.8 Describing project deliverables
- 7.2.9 Identifying project tools requirements
- 7.2.10 Identifying quality, review, and testing requirements
- 7.2.11 Determining the information-development project schedule
- 7.2.12 Estimating the time and costs required to complete the project
- 7.2.13 Analyzing risks
- 7.2.14 Identifying information-development project team members
- 7.3 Developing an integrated information plan
- 8 Managing an information-development project
- 8.1 Information-development project actions
- 8.2 Managing the project team
- 8.2.1 Promoting project success
- 8.2.2 Establishing team communications
- 8.2.3 Promoting team collaboration
- 8.2.4 Orienting new team members
- 8.2.5 Managing productivity and performance issues
- 8.2.6 Implementing quality processes
- 8.2.7 Managing staff changes
- 8.3 Tracking project deliverables and schedule
- 8.3.1 General
- 8.3.2 Managing project planning documents
- 8.3.3 New development tools
- 8.3.4 Managing scheduling issues
- 8.4 Managing project changes
- 8.4.1 Managing change control
- 8.4.2 Planning and preparing for changes
- 8.4.3 Assessing the impact of project changes
- 8.4.4 Revising project estimates
- 8.4.5 Recalculating the project due to changes in scope
- 8.4.6 Maintaining quality and the project vision
- 8.4.7 Instigating changes
- 8.4.8 Discovering quality issues
- 8.5 Communicating with the project team and management
- 8.5.1 General
- 8.5.2 Communicating with the project team
- 8.5.3 Communicating with stakeholders
- 8.5.4 Communicating with senior management
- 9 Staffing and forming teams
- 9.1 Staffing and forming teams defined
- 9.1.1 Identifying and assessing required skills
- 9.1.2 Defining roles and responsibilities
- 9.1.3 Hiring and training staff
- 9.1.4 Outsourcing staff
- 9.1.5 Evaluating staff
- 9.1.6 Developing staff
- 9.1.7 Succession planning
- 9.2 Aligning teams with the engineering life cycle
- 10 Managing technical reviews
- 11 Managing the translation process
- 11.1 Translation requirements
- 11.1.1 Languages
- 11.1.2 Character sets
- 11.1.3 Timing
- 11.1.4 Deliverables
- 11.2 Selecting translation and localization approaches and services provider(s)
- 11.3 Translation cost estimates
- 11.4 Translation memory management
- 11.5 Machine translation
- 11.6 Translation review and quality control
- 11.7 Terminology management
- 11.8 Writing for translation
- 11.9 Managing the translation and localization of the user interface
- 11.10 Guidelines for user interface translation and localization:
- 12 Managing final production and delivery
- 12.1 Final production and delivery defined
- 12.1.1 Final approvals
- 12.1.2 During production
- 12.1.3 At delivery
- 12.2 Before production time
- 13 Measuring content quality and user satisfaction
- 13.1 Measuring content quality and user satisfaction defined
- 13.1.1 Measuring quality defects
- 13.1.2 Measuring user satisfaction
- 13.1.3 Correcting quality defects and improving the process
- 13.1.4 Using user feedback to validate measurements and improve processes
- 13.2 Identifying predictive measurements for preventive action
- 14 Measuring productivity, efficiency, and cost
- 14.1 Importance of measuring cost, productivity, and efficiency
- 14.1.1 Operational costs
- 14.1.2 Labor costs
- 14.1.3 Non-labor costs
- 14.1.4 Translation, printing, and publishing costs
- 14.2 Project costs and time tracking
- 14.2.1 Time intervals
- 14.2.2 Time allocation
- 14.2.3 Typical activities for tracking time
- 14.2.4 Overtime
- 14.2.5 Monitoring project costs
- 14.2.6 Reporting project costs
- 14.3 Productivity measurements
- 14.4 Efficiency measurements
- 14.4.1 Content re-use
- 14.4.2 Content rework
- 14.4.3 Cycle time
- 15 Evaluating organization process maturity
- 15.1 Organization process maturity evaluation
- 15.2 Process Improvement
- Annex A (informative) User and task analysis
- Annex B (informative) Project plan example
- Annex C (informative) Translation management
- Bibliography
- IEEE notices and abstract [Go to Page]