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  • ISO
    ISO 24510:2024 Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users
    Edition: 2024
    $460.92
    / user per year

Content Description

This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met.

The following are within the scope of this document:

—     the definition of a language common to the different stakeholders;

—     the definition of key elements and characteristics of the service to users;

—     the objectives for the service with respect to users’ needs and expectations;

—     guidelines for satisfying users’ needs and expectations;

—     assessment criteria for service to users;

—     introduction to performance indicators;

—     examples of performance indicators.

The following are outside the scope of this document:

—     methods of design and construction of drinking water and wastewater systems;

—     the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting;

—     topics relating to the system inside buildings.



About ISO

ISO, the International Organization for Standardization, brings global experts together to agree on the best way of doing things – for anything from making a product to managing a process. As one of the oldest non-governmental international organizations, ISO has enabled trade and cooperation between people and companies all over the world since 1946. The International Standards published by ISO serve to make lives easier, safer and better.
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