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  • ISO
    ISO 5665:2024 Consumer incident investigation - Requirements and guidance
    Edition: 2024
    $402.80
    / user per year

Content Description

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.

NOTE 1       These incidents can occur anywhere.

This document is applicable to any person or any organization of any size, whether it is public, private or community-based.

NOTE 2       This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.



About ISO

ISO, the International Organization for Standardization, brings global experts together to agree on the best way of doing things – for anything from making a product to managing a process. As one of the oldest non-governmental international organizations, ISO has enabled trade and cooperation between people and companies all over the world since 1946. The International Standards published by ISO serve to make lives easier, safer and better.
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